Software company based in South Dublin looking to hire a Senior Application Support Engineer:
Salary - €50-55k + benefits
On-site - South Dublin (Hybrid after 6 month probationary period).
Evening shift, Monday - Friday 2pm-10.30pm.
Please note all applicants must have a European passport, Stamp 1G or Stamp 4, as sponsorship is not available at this time.
Responsibilities:
- Provide timely application support and troubleshoot technical issues for customers.
- Collaborate with DevOps team to analyze and address root causes of issues and improve processes.
- Monitor application performance, proactively identifying and resolving potential issues.
- Implement automation and enhance DevOps practices.
- Document troubleshooting steps and share knowledge to promote continuous improvement.
- Stay updated on industry trends related to application support and DevOps practices.
Your Profile:
- Computer Science or Engineering degree.
- Senior application support experience in Enterprise or SaaS companies, focusing on complex software troubleshooting and problem resolution, and ERP queries.
- Proficient in DevOps practices, including CI/CD, automation, and infrastructure as code.
- Experience with DevOps tools, particularly Terraform, Azure DevOps, and Azure Cloud.
- Skilled in defining metrics, SLIs, SLOs, and utilizing them for rollbacks and disaster recovery.
- Strong problem-solving abilities and expertise in Root Cause Analysis reporting.
- Capable of managing multiple priorities, meeting tight deadlines, and working well under pressure.
- Excellent communication and interpersonal skills, collaborating effectively with cross-functional teams and technical and non-technical stakeholders.
- Proven record of process improvement and automation implementation.
- Customer-centric mindset with a dedication to delivering exceptional support.
- Relevant DevOps certifications or related credentials are advantageous.
- Fluent in written and spoken English with eligibility to work in Ireland.
Guidant IRC is acting as an Employment Agency in relation to this vacancy.
Email me jobs like this
